FREQUENTLY ASKED QUESTIONS

Are the products sold original?
All products offered for sale on www.exuma.com are original.

Do the prices of the products include VAT?
The sales prices of all products sold on www.exuma.com include VAT.

What should I do if the product I ordered arrives in the wrong size, color, or model?
If the product you receive is different from the one you ordered in terms of size, model, or color, you can contact our customer service via WhatsApp at 0555 963 74 35 for an exchange.

Can I change my order after placing it?
If your order has not yet been shipped, you can contact our customer service via WhatsApp at 0555 963 74 35 to modify your order.

Can I change the delivery address of my order?
Please check if your order has been shipped. If the product has not yet been shipped, you can change the delivery address by contacting our customer service via WhatsApp at 0555 963 74 35.

Will the product I want to buy be restocked if it is sold out?
Due to the constant replenishment of our stock, products will be restocked as long as the season is not over.

How should I clean my products?
Due to the delicate and technological fabrics used in the products on www.exuma.com, cleaning should be done according to the washing and drying instructions found on each product's label.

Shipping / Delivery

When will my order arrive?
Orders are delivered to the buyer within 1-3 business days.

How can I check if my order has been shipped?
You can track your order status on the "Order Details" page of the website.

Is there anything I should check when receiving my order?
Yes. During shipping, products may be damaged due to the courier. Therefore, you should check if there is any damage to the package, such as crushing, tearing, or wetness, when receiving the product. If such damage occurs, do not accept the package and ask the courier to make a report.

What if the courier comes but I’m not home?
If you are not at the address, the product will be delivered to the nearest courier branch. The product will be held for 3 days at the branch. You can collect it by providing your ID number. Products not collected within 3 days will be returned to our company.

Cancellation & Returns

How long does it take to receive a refund when I cancel my order?
When you cancel your order or return the product, your refund will be processed within 7-10 business days after the product reaches us.

How many days do I have to return the product I bought?
You can return the product within 14 days after receiving it.

What should I do if the product I received is defective?
If the product is defective, you should return it within 14 days of receiving it. We will process the return and refund your payment. If the same product is available in stock, you will be informed so you can place a new order.